Because People Matter
March 24th, 2009 Posted in Church, Church at the Grove, Church Planting, General, Leadership5 things you don’t want your guests on Sunday morning to hear from your volunteer greeter/hospitality team. Mark Waltz of Granger Community Church offers some great info on making great First Impressions.
- That’s not my responsibility.
Don’t drop the ball by passing to buck. If a guests ask a question or asks for help, the volunteer needs to find an answer.
- I don’t know.
It is ok to NOT know the answer. It is NOT ok to leave the guest without an answer. The job of a volunteer greeter/host is to find the answer.
- No
Here is the deal…..Even if the answer is “no”, don’t give that answer to the guests. Make sure they are satisfied.
- “They”, “Them”, or “You guys”
When you use these words, it is a reflection of not taking ownership. We are a team, family, and a community and we are in this together. Take ownership and satisfy the guests.
- I am just a volunteer
Being a volunteer in the Body of Christ is one of the highest callings that exist in the church. You are not “just a volunteer” and a guest hearing this will liken it to a worker in a business counting down the minutes until they go home. Love what you do and reflect your love for what you do with an undying enthusiasm as you greet guests.
