5 things you don’t want your guests on Sunday morning to hear from your volunteer greeter/hospitality team. Mark Waltz of Granger Community Church offers some great info on making great First Impressions.
- That’s not my responsibility.
Don’t drop the ball by passing to buck. If a guests ask a question or asks for help, the volunteer needs to find an answer.
- I don’t know.
It is ok to NOT know the answer. It is NOT ok to leave the guest without an answer. The job of a volunteer greeter/host is to find the answer.
- No
Here is the deal…..Even if the answer is “no”, don’t give that answer to the guests. Make sure they are satisfied.
- “They”, “Them”, or “You guys”
When you use these words, it is a reflection of not taking ownership. We are a team, family, and a community and we are in this together. Take ownership and satisfy the guests.
- I am just a volunteer
Being a volunteer in the Body of Christ is one of the highest callings that exist in the church. You are not “just a volunteer” and a guest hearing this will liken it to a worker in a business counting down the minutes until they go home. Love what you do and reflect your love for what you do with an undying enthusiasm as you greet guests.
